New Appointment System

Over the last 3 months we have been trialling a new appointment system for on the day appointments. As we think it is an improvement on the old system, we plan to keep with the changes and so wanted to explain a bit more about it here. What has stayed the same? You can still book appointments in advance (usually about 4 weeks in advance) and can still book an appiointment on the day by phoning in the morning from 8am. What has changed? The issue is always what to do when all the normal appointments for the day have been taken. With the old system you would be asked if it could wait for the next routine appointment, and if not then whether it was something that could not wait until tomorrow.

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