Contacting the practice

8:00am – 6:30pm

8:00am – 6:30pm

8:00am – 6:30pm

8:00am – 6:30pm

8:00am – 6:30pm

CLOSED

CLOSED

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Opening Hours:
Our full contact details are at the top of the website.
How to contact the practice online

If you want medical advice about your health

You can contact the practice about your health online by filling in one of our contact forms on our online access page. Submissions will be reviewed each working day before 2pm, but submissions after 2pm may not be reviewed until the next working day. For urgent matters please always phone the practice. Please note that this is the only way to contact us online about your health. This form integrates directly with your medical record and so is much better than sending us an email, which is why we don't provide an email address for medical queries. 

If you want to contact us about a prescription request

Please visit the prescriptions page on our website for all you need to know about this. 

If you want to contact us about an administration query

There are many reasons why you might want to contact reception, for instance, to tell us about a change in your circumstances or contact details, to make enquiries about your health record, request a sick note or let us know that you have stopped smoking. Please use this form for admin queries.

Making a complaint 

We take complaints very seriously, and would like to be able to deal with any complaints swiftly and to everyone's satisfaction whenever possible. We have an in-house complaints procedure.  If you have a complaint, you should contact the practice manager either through the practice in the usual way, or you can fill in this form. You can also download our complaints forms which are below, or ask for a copy of these at reception if you would prefer to write a complaint.  It is always very helpful if you can make any formal complaint in writing or through the website, although this is not essential and we will take a verbal complaint just as seriously. Your complaint will be fully investigated and dealt with promptly. 

For more information please view our complaints protocol

Our complaints procedure can be downloaded which contains a form that you can complete then post or bring in to the surgery.

Giving feedback or making a suggestion

We are always happy to receive suggestions as to how we could improve our service, and we greatly appreciate the positive feedback that so many of our patients kindly give to us - it really does help keep up the morale of all our staff to know when we have done things well and you can use this form for this as well.

We are located on Binscombe Lane, on the edge of Farncombe in Godalming

Telephone lines are closed from 1-2pm and 6pm-6.30pm, but urgent calls can still be recieved.

 

For urgent problems outside these hours: please phone 111