As part of the 2025/26 GP contract changes, NHS England has introduced You and Your General Practice, also referred to as the Patient Charter.

​

From 1st October 2025, all GP practices are required to provide patients with access to this information.

​

The guide explains:

 

• What you can expect from us as your GP practice

• What we ask from you to help us deliver fair and efficient care

• How you can share feedback or raise concerns​

​

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – it’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

​

The publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated versions to open in your browser.

​​​

​

Your views really matter to us and help us improve the care we provide. If you would prefer, you can also share your feedback with the NHS Surrey Heartlands Integrated Care Board (ICB) or through your local Healthwatch.

​

You can do so by contacting them directly or by clicking the link below to visit their website.

​

Visit the ICB website: Contact us – NHS Surrey Heartlands

​

Please click here to access your local Healthwatch website.

​

​

Please note, that if you share a concern with us and we think it needs to be handled as a formal complaint, we’ll let you know and make sure it’s managed through our usual complaints process.

​

 

​

​